Genentech takes the health and safety of our patients, customers, employees and local communities very seriously, and we are actively responding to the global COVID-19 pandemic. For more, please visit our COVID-19 response page or call 1-877-436-3683.


Updated on August 27, 2021

Effective August 30, 2021

We acknowledge any potential frustration in enabling treatment continuity for your patients prescribed Actemra IV. We are committed to communicating with you as the situation evolves.

For the most up-to-date information on product availability across the Actemra IV and/or SC formulations, please contact your authorized distributors. For Actemra IV availability information, customers may refer to the distributors’ online ordering portal or customer service line.

Update to Return Goods Policy for Actemra IV:

We have updated our Return Goods Policy as it relates to Actemra IV. Genentech will not accept returns for Actemra IV purchased on or after August 30, 2021 until further notice. The updated policy for expired returns is now available.

For drop-ship orders placed prior to August 24, please contact your authorized distributor for a status update.

  • We realize that all eligible Actemra patients’ needs may not be met during this time
  • We also anticipates additional intermittent periods of stockouts in the months ahead if the pandemic continues at the current pace
  • We are working to expedite replenishments and increase manufacturing capacity and supply wherever possible
  • Actemra subcutaneous formulations (ACTPen® and pre-filled syringe) continue to be available for patients prescribed Actemra for FDA-approved indications, but will also be in limited supply through the authorized distributors

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Protecting your patients from illegitimate medicines

ACTEMRA is available only through authorized distributors that have made a commitment to product integrity.

Be cautious of new or unfamiliar distributors that offer ACTEMRA at substantially lower prices that may be "too good to be true"; the product being offered may be illegitimate.

If you suspect that you have received an illegitimate medicine, contact Genentech's Product Complaint Hotline at 1-800-334-0290, and file a report with the FDA’s Office of Criminal Investigations (OCI): call 1-800-551-3989 or visit