Product Distribution

We provide support for ongoing distribution needs and references for customers seeking access to product.

Request access to Commercial Genentech products for investigational research purposes.

Customer Service supports other companies’ use of our products for research or clinical trials conducted in the United States.

For access to commericial product for research, please complete the Commercial Product Access for Clinical & Pre-Clinical Trials form.

Customers who have entered into direct distribution agreements with Genentech to purchase Hemlibra can order it online.

If you already have a login, sign in to genentechDirect.com

Patient Access
For patients, caregivers, and healthcare providers: We believe every person should get the Genentech Medicine they need, and we offer programs to help make this happen.
Customer Service

For product questions, issues, and returns.

Phone: (800) 551-2231
Hours: Monday - Friday, 6am - 5pm PT
INDIRECT PRODUCT ACCESS

The Genentech Indirect Access Program manages access for facilities (i.e. specialty pharmacy and infusion centers) requesting indirect access to Genentech Limited Distribution Products via an authorized wholesaler or specialty distributor. Request Access