Genentech takes the health and safety of our patients, customers, employees and local communities very seriously, and we are actively responding to the global COVID-19 pandemic. For more, please visit our COVID-19 response page or call 1-877-436-3683.


We provide support for ongoing distribution needs and references for customers seeking access to product.

If you have an urgent patient need – including inventory shortages due to catastrophic events – please call for immediate assistance:

Genentech Customer Service
(800) 551-2231
Mon – Fri, 9am-8pm EST

Find an authorized distributor.

Select the product you are interested in to find an authorized distributor or specialty pharmacy.

Note: These links take you directly to the website for that product.

Order Hemlibra Online

Customers who have entered into direct distribution agreements with Genentech to purchase Hemlibra can order it online.

If you already have a login, sign in to

Need a login? Request access.

Request Products for Research or Clinical Trials

Genentech permits authorized organizations to use our products for research or clinical trials conducted in the United States.

Learn more & submit product request

Request Access to Limited Distribution Products

Specialty pharmacies and infusion centers interested in limited distribution Genentech products may request access to purchase those products from an authorized wholesaler or specialty distributor.

Learn about the program & submit an access request

Purchasing Actemra

For questions about current availability of Actemra IV