We provide support for ongoing distribution needs and references for customers seeking access to product.
Updated on November 12, 2025
We are currently experiencing technical difficulties, which may result in delays in the processing of orders, return shipments, and online requests. If you require assistance or have any urgent concerns, please contact Genentech Customer Service at 800-551-2231. We appreciate your patience and understanding as we work to resolve this issue.
As of November 12, 2025, the initial, widespread disruptions to the UPS network immediately following the early November 2025 plane crash have largely subsided, but some delays may still occur.
During hurricane season deliveries may be affected due to severe weather including storms, tornados, and hurricanes sweeping through the U.S. We will contact you directly if your delivery is impacted.
Select the product you are interested in to find an authorized distributor or specialty pharmacy.
Note: These links take you directly to the website for that product.
Effective November 3, 2025, Legacy will take over the supply, distribution, and sales of Esbriet® (pirfenidone) in the US.
Product Availability:
Customers who have entered into direct distribution agreements with Genentech to purchase Hemlibra can order it online.
If you already have a login, sign in to genentechDirect.com.
Need a login? Request access.
Genentech permits authorized organizations to use our products for research or clinical trials conducted in the United States.
Learn more & submit product requestSpecialty pharmacies and infusion centers interested in limited distribution Genentech products may request access to purchase those products from an authorized wholesaler or specialty distributor.
Learn about the program & submit an access request