We provide support for ongoing distribution needs and references for customers seeking access to product.
As the holiday season approaches, we want to remind you to place your orders well in advance of your expected need dates throughout December and early January. During this time, UPS, FedEx, and other carriers experience increased volume, which can result in potential delays in delivery schedules due to the holiday rush. To ensure that your orders arrive on time and without disruptions, we recommend planning ahead and placing your orders as early as possible.
Planned cut off times for orders are as follows, however, please note that we cannot guarantee that your order will be shipped or delivered on time due to demand from carriers during the Holiday season.
If there are any patient emergencies outside of these dates and times please contact Gentnech Customer Service at 800-551-2231. Our agents are here to help Monday through Friday between 6 am and 5 pm PST (9 am to 8 pm EST). Our call center will close on Thursday, December 25th in observance of Christmas and Thursday, January 1st in observance of New Year's day.
During hurricane season deliveries may be affected due to severe weather including storms, tornados, and hurricanes sweeping through the U.S. We will contact you directly if your delivery is impacted.
Select the product you are interested in to find an authorized distributor or specialty pharmacy.
Note: These links take you directly to the website for that product.
Effective November 3, 2025, Legacy will take over the supply, distribution, and sales of Esbriet® (pirfenidone) in the US.
Product Availability:
Customers who have entered into direct distribution agreements with Genentech to purchase Hemlibra can order it online.
If you already have a login, sign in to genentechDirect.com.
Need a login? Request access.
Genentech permits authorized organizations to use our products for research or clinical trials conducted in the United States.
Learn more & submit product requestSpecialty pharmacies and infusion centers interested in limited distribution Genentech products may request access to purchase those products from an authorized wholesaler or specialty distributor.
Learn about the program & submit an access request