Commercial Product Access for Clinical and Pre-Clinical Research
Request one-time access to purchase commercial product for clinical and/or pre-clinical research use. To request shipments outside of the US, please contact [email protected]
- The request may take up to ten business days to review.
- Product orders must be placed within 6 months of approval. Order quantity must be within the approved limit(s). If additional quantity is required, another Request Form must be submitted.
- Commercial product must be purchased from an approved wholesaler or distributor and will be shipped by Genentech. A list of approved distributors can be found on the Product Distribution page.
- Licensure to Handle Genentech Product: Researchers requesting to purchase commercial product for research purposes must provide valid and appropriate state license information.
- Institutional Approval: Researches who do not have a clinicaltrials.gov reference number must provide study design and Institutional Review Board protocol number.
- Ability to Audit: Genentech may audit facilities receiving Genentech commercial product.
- No Ex-U.S. Shipment: Research studies must be conducted within the United States of America.
- Product Availability: Product availability is not guaranteed at time of order. Please be aware that shipment of product may be delayed.
- Product Returns: Expired product may be returned in accordance with Genentech’s Product Return Policy. Please contact Genentech Customer Service at (800) 551-2231 for the current policy.
- Wholesaler/Distributor Change: Researchers should contact Genentech at [email protected] if they plan to switch between approved distributors.
Submit a New Commercial Product Request
You will be notified within in 2 days if any additional information is required.
Resume a Request in Progress
To continue the submission process of your previously saved or submitted request, check your email for a link to your current applciation.
If you have any additional questions or trouble with this process, please contact us at [email protected]