We will be retiring our fax services beginning on February 1, 2021. You can continue to place orders via EDI, email, phone, or through our online ordering system for Hemlibra purchases. Should you have any questions or concerns about this change, please contact Genentech Customer Service at 800-551-2231 Monday - Friday 9 am - 8 pm EST.
We are committed to making sure you have the product you need to provide the best care to patients.
If there is an urgent patient need please call Customer Service at 800-551-2231 for immediate assistance, Monday through Friday, from 6 am to 5 pm PST.
Please report all delivery issues to Genentech within 10 business days of the delivery date.
Contact Customer Service at 800-551-2231 if:
Be prepared to supply the following information: