If you are experiencing an urgent patient need and are unable to place an order through your normal fulfillment process, please contact Genentech Customer Service at 800-551-2231, Monday-Friday 9 am to 5 pm EST for more information.
We are committed to making sure you have the product you need to provide the best care to patients.
If there is an urgent patient need please call Customer Service at 800-551-2231 for immediate assistance, Monday through Friday, from 6 am to 5 pm PST. If you are experiencing an urgent need after hours please leave a voicemail. We will be checking messages every hour between 5 am to 3 pm PST on Saturday and Sunday and will return your call.
Please report all delivery issues to Genentech within 10 business days of the delivery date.
Contact Customer Service at 800-551-2231 if:
Be prepared to supply the following information: